Refund policy

RETURNS, REFUNDS & CANCELLATIONS

Due to the nature of our products, once an order is placed online, we do NOT accept returns, refunds or exchanges if you simply change your mind or make a wrong decision. All sales are final.

 

DAMAGED GOODS

Whilst we take the upmost care to package your items carefully, occasionally, your items may arrive damaged from shipping. If this occurs, please contact us within 48 hours and we will make every reasonable effort to fix the situation. In most cases the fault will lie with the carrier and the best course of action is to contact the delivery service directly about their damage to your order.

 

FAULTY OR INCORRECT ITEM RECEIVED

If a good purchased on our website fails to meet a consumer guarantee, please email us at hello@tuze.com.au along with proof of purchase (order number) and evidence of the fault (photo) within 48 hours of receiving your item. If the item received does not match your order invoice, we will happily replace your item.

Please ensure that the item is unused and in the same condition that you received it, including its original packaging. Once we have received your returned item, we will inspect it to ensure you are eligible for a refund, and notify you of the outcome via email. If approved, your refund will be processed to the original method of payment.